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Kevin, Bicester

" I have been fighting the CSA for 6 years. I have been a member of various campaign groups spending hundreds of hours in chat rooms and attended many advice sessions. I thought I knew how to deal with my case but was getting nowhere and had seen DLS name being mentioned so I rang them. I wasn't sure as I had seen some complaints but I now know these were often from people who had been on the losing side of cases where DLS had represented the other party. I have only agreed to write this because I was nearly put off taking proper legal advice by chat room advice and by spending a small amount I have got my case sorted."

Mr. and Mrs. S Moody, London

I write this testimonial as the mother of a son who took his own life because of life’s pressures, including those placed upon him from the Child Support Agency.  I was not asked to write it but we feel we need to tell our story in order to help others.

13 Months ago my son Kevin was found dead in his bedroom.  Kevin separated from his wife 10 years ago, the separation was very bad and Kevin was not allowed to see the children.  I accept that at the time Kevin was having lots of problems and he was not in the right frame of mind to see the children.  

For whatever reason he decided to he would bury his head in the sand when it came to paying his CSA but was then told to pay £136.45 per week   Over the last 10 years he joined many forums looking for ways to avoid paying his child support because he couldn’t afford this and didn’t believe it was right. It always ended up him thinking he had found the answer and always burying his head even more. 

His father and I have been very worried about his anger toward the CSA for a number of years and we both felt it was wrong of him not to pay his CSA.  Even after his death we received a letter saying that he owed £64,000.00 arrears in CSA payments to come out of his estate.  We went to our MP who gave me Mr Smith’s name from Durham Legal Services.   Mr Smith came to see us at our home and after talking to the CSA and sending them some details the £64,000.00 arrears has now been written off. Kevin’s weekly payment had always been a penalty payment which no one understood.  Thank you Mr Smith from the bottom of both our hearts

Yesterday I attended Kevin’s inquest and the Coroner said that had he obtained the correct advice over the years thing might have been different for him.  As a mother I want to tell everyone out there that you must get real advice about the CSA, don’t bury your heads as I want no one else to cry the tears I have cried

Mr. and Mrs. M. Muir, Oxford

" We had the bailiff standing out side our house. As a last resort I searched the internet to try and find some help. After speaking with DLS they sent me the necessary papers over the internet to take to the County Court to stop the bailiffs. We went on to have DLS look at the full case. In the end we did not owe the Agency any money in fact I received a small refund A big thanks to the whole DLS team . Please please please get DLS help today and get your life back."

John Kelly, Hull

" I noticed the money back guarantee if they can't answer the question. As no one else had been able to answer my questions I felt I had nothing to lose. Not only did they answer my question they answered questions I had not even thought of. Thank you DLS I got my life back."

Mr. Lee Robertson, Brighton

" I thought my case was too complicated to receive help over the telephone, however I was desperate. I had attended a tribunal and as a result had over 20.000 of unfair arrears. I had tried to speak to the chairman after the tribunal and was told that it was the end on the matter and nothing could be done. Having spoke to DLS using the telephone consultation, they did understand my case. I instructed DLS and they took my case to the CSA Commissioner who in turn ordered a re hearing. This time I did have arrears but only 800.00. Thanks to Joanne for all her hard work."

Mr. and Mrs. R. Jackson, Bristol

"We bought an advice voucher and contacted Durham Legal Services after spending hundreds of pounds on solicitors who simply did not understand the law relating to the CSA. I could not believe how good the advice was for the money we paid. We did not even need to use the second call we were entitled to."

Mr. Charles Colin Todd, Kendal

" Dear Mr Smith thank you for your help and guidance, I am of the belief that without the advice you have given me I would not have my children in my life. Once again thank you."

Mr. and Mrs. Scott-Jones, Belfast

" As a rule we are very sceptical about dealing with an internet company. The DLS website appeared to be sincere and thank god the people at the other end of the telephone are sincere. In the past I did bury my head thinking that the incompetence of the CSA would mean they would never find me. They did and I could not cope but DLS did. I am now paying a fair amount and seeing my children and for the first time in 6 years have actually had a conversation with the children's mother without losing it. DLS are not only experts they are the human face the CSA have failed to show."

Mr. N. Finch

" I have been asked to write a small testimonial about DLS and the advice I received. All I can say is RING THEM now good advice is great DLS advice is Great but with a capital G. Cheers DLS for all your help."

Mr C. Wright

For years I read stuff about DLS but never contacted them, when I did within 6 weeks my problem was resolved. You want some real advice, ring them today. Cheers Vaila you saved my marrage.

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CSA Testimonials

I write this testimonial as the mother of a son who took his own life because of life’s pressures, including those placed upon him from the Child Support Agency.  I was not asked to write it but we feel we need to tell our story in order to help others.

Mr & Mrs S Moody, London

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We are confident not only about the advice we offer but the standard of that advice. Durham Legal Services has represented people with child support problems for the last twenty years. We know we can help you if you have a real CSA problem.


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Our years of experience in child support legislation are available to you. Read More Book your call with a member of our legal team and we can explain what your options are and give you practical help and information. All consultations are strictly confidential.

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